Terms and Conditions

Explore Connect Adventure

1. Booking and Payment

   • All bookings must be made in advance through the Explore Connect Adventure website.

   • Full payment is required at the time of booking to secure your session.

2. Cancellation and Rescheduling

   • A minimum of 24 hours’ notice is required to cancel or reschedule a session.

   • Cancellations or rescheduling requests made with less than 24 hours’ notice will result in the session being forfeited.

   • If Explore Connect Adventure cancels a session, an alternative date will be offered, or the payment will be refunded.

3. Refund Policy

   • Individual session bookings are non-refundable, except in the event of cancellation by Explore Connect Adventure.

   • In exceptional circumstances (e.g., illness or injury), rescheduling may be offered at the discretion of the coach.

4. Session Location and Inclusions

   • Climbing coaching sessions are held at Freeklime York and include free entry to climb after the session, with shoe hire provided if required.

   • Private yoga and strength and conditioning sessions are held at The Hands That Heal Clinic in Pocklington.

5. Client Responsibilities

   • Clients must arrive on time for their session. Late arrivals may reduce the session length without adjustment to the fee.

   • Clients are required to follow all safety guidelines and coaching instructions during the session.

   • Any medical conditions, injuries, or other factors affecting participation must be disclosed prior to the session.

6. Coach Responsibilities

   • Explore Connect Adventure will provide professional coaching or instruction tailored to the client’s needs and goals.

7. Agreement to Terms

   • By booking a session, the client agrees to these terms and condition